These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by the Hôtel les Pieux establishment on its Site and its Mobile Services.
They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.
Any reservation therefore implies the client’s full and unreserved acceptance of these conditions.
All customers acknowledge that they have the capacity to contract, i.e. that they are of legal age and are not under guardianship or tutelage.
The names “Hôtel les Pieux” and “site” refer throughout this text to the site named www.hotellespieux.com and corresponding to the domain name that can be accessed at www.hotellespieux.com.
2. Scope of application
These general terms and conditions of sale apply to all bookings made via the Internet, the Website or the Mobile Services and its partners.
3. Enforceability of the general conditions
In any event, the version of the general terms and conditions of sale enforceable against the client is the one in force at the time of his reservation on the Website or the Mobile Services or with its partners.
Reservations can be made on the website, by telephone, by e-mail or by post.
The reservation will only be effective if it is guaranteed by the client, either by providing a valid credit card number or by paying a deposit, and after receiving a detailed reservation confirmation.
Payment for all services must be made directly to the establishment (exceptions made for pre-paid reservations at the time of booking).
The establishment reserves the right to refuse any reservation if the credit card number is incorrect or the reservation is incomplete.
Reservations from all sources are payable in Euros only.
The hotel accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) that protects and encrypts all sensitive data transmitted at the time of booking to prevent disclosure to a third party.
Upon registration of the reservation, a credit card charge authorization will be made. This will be done for information purposes, and will not be a charge to the account except in the following cases:
– Non-cancellable – non-refundable” promotional offer.
– If the validity date of the credit card is before the arrival date.
_ If the arrival date is more than 120 days from the booking date.
The client is solely responsible for his or her choice of services and their suitability for his or her needs, so that the institution cannot be held liable in this respect.
The client must present the bank card used to guarantee the reservation or to make the prepayment to the establishment.
The establishment may also ask the client to show proof of identity in order to prevent credit card fraud.
The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the payment is debited at the time of booking (online prepayment on certain rates). This prepayment is referred to as a deposit.
In the case of a non-prepaid online rate, the establishment may ask the client, upon arrival, for a deposit or an authorisation to debit the credit card, in order to guarantee the payment of the amounts corresponding to the services consumed on site.
Two methods of payment of the deposit are possible:
either by holiday cheque, cash
or by credit card.
In this case, the reservation only becomes firm and definitive on receipt of the deposit by the establishment, within the time limit set.
The payment of the balance of the stay will be made on the spot or remotely by VAD with the establishment.
Cheques are not accepted by the establishment.
6. Right of withdrawal
The client is reminded, in accordance with article L. 121-21-8 12° of the French Consumer Code, that he/she does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code.
The Terms and Conditions of Sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.
7. Change of stay
Any change to a reservation must be requested by email to the establishment or by telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In the event of a change to the stay, the following conditions apply (except in cases of force majeure):
- In case of no-show on the scheduled arrival date, your credit card will be charged for the first night.
- Any stay started is fully due.
8. Cancellation of stay
Any cancellation of a reservation must be requested by email to the establishment or by telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In case of cancellation of a stay, the following conditions apply (except in cases of force majeure):
For any request made less than 24 hours before the planned date of arrival, the amount of the first night will be charged:
Cancellation without charge before 12 noon on the day before your arrival. In case of cancellation outside the period, the amount already paid will be refunded within 48 hours to the same credit card with which you made the reservation.
Within the cancellation period, the amount of the first night will be kept and the remaining amount will be refunded via your credit card.
In case of no-show on the scheduled arrival date, your credit card will be charged for the amount of the first night.
Any stay started is fully due.
9. Force majeure
Force majeure is any event external to the parties which is unforeseeable, insurmountable and external to the parties and which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract.
Cases of force majeure or fortuitous events are those usually recognised by the jurisprudence of the French Courts and Tribunals.
Each party may not be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party shall bear the costs arising from it.
Prices are given in Euros
VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation.
To the price mentioned in the reservation will be added, at the time of invoicing, the additional services provided by the establishment during the stay and, if necessary, the tourist tax.
The applicable prices are those in force on the day of the reservation. The establishments are independent professionals and are free to change their prices at any time. Only the price indicated in the booking confirmation is contractual.
11. Complaints, disputes
Any complaint must be made to the establishment within 7 days of the start of the stay.
If no recourse is made to the conventional mediation procedure or to any alternative method of settling disputes within a period of 30 days, each of the parties may refer the matter to the competent legal jurisdiction.
It is the responsibility of the Establishment to take out all guarantees and insurance necessary for the reception of the public in its Establishment and for the exercise of its activity.
The Establishment’s liability is limited in the event of theft of goods or objects when they have been entrusted to its care only.
The client must ensure the custody of his goods and materials. The client must inform the establishment of any damage caused by him/her. The client is responsible for all damage caused by his intermediary and undertakes, in the event of damage to the premises made available (room, common areas such as swimming pool, jacuzzi, garden, lounge, sanitary facilities), to pay the cost of repair.
Also, any behaviour contrary to good morals and public order will lead the establishment to ask the client to leave the establishment without any compensation and without any reimbursement if a payment has already been made. In the event that no payment has been made, the client must pay the price of the nights consumed before leaving the establishment.
The client undertakes not to invite any person whose behaviour is likely to be prejudicial to the establishment, which reserves the right to intervene if necessary. The client may not bring in any outside drinks or foodstuffs without prior authorisation from the management. The client undertakes to ensure that the participants and their guests respect all the rules and regulations of the establishment (in particular the ban on smoking). The client shall ensure that the participants do not disrupt the operation of the establishment or jeopardise the safety of the establishment and the persons in it.
Unless otherwise expressly agreed, the client must leave the room before 11 a.m. on the day the reservation ends. Failure to do so will result in a charge for an additional night.
Pets are not allowed in the hotel Les Pieux.
Hotel Les Pieux offers free WIFI access allowing guests to connect to the internet. The client undertakes to ensure that the computer resources made available by the establishment are not used in any way for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorisation is required. If the customer does not comply with the above obligations, he/she risks being accused of an infringement of copyright (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years imprisonment. The customer is also required to comply with the security policy of the establishment’s Internet access provider, including the rules for using the security measures implemented to prevent the illicit use of computer resources and to refrain from any act that undermines the effectiveness of these measures.
The photographs presented on the Site and the Mobile Services of the establishment or those of the partners are merely indicative. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised prepayment by the bearer’s bank.
In the event of an exceptional event or the impossibility of making the reserved room available to the client or in the event of force majeure, the establishment reserves the right to have the client accommodated in whole or in part in an establishment of an equivalent category, for services of the same nature and subject to the prior agreement of the client.
Any additional cost of the room, transport between the two establishments and a telephone call shall be borne by the establishment.
The decree of 30 October 2015 on the mediation of consumer disputes, which transposes into French law Directive 2013/11/EU of 21 May 2013 on the out-of-court settlement of consumer disputes, and Order No. 2015-1033 of 20 August 2015 on the out-of-court settlement of consumer disputes, specify the conditions of application of Article L152-1 of the Consumer Code, which requires professionals in all consumer sectors to offer a mediation procedure in the event of a dispute with their clients. According to the law, the outcome of the mediation must be reached within 90 days. We invite you to formulate your requests exclusively by e-mail which will bring a dating of your correspondence and to keep a personal archive.
For all disputes that have not been resolved, we invite you to contact the Internal Mediation Service, which undertakes to provide you with a satisfactory response within 30 days.
In the event of dissatisfaction, you are advised to contact an external mediator of your choice.
You will find all the official information about mediation on the government website: http://www.economie.gouv.fr/mediation-conso
We invite you to consult the Medicys website: https://www.mieist.bercy.gouv.fr
If you are a member of the FEVAD or if you want to consult or join them: http://www.mediateurfevad.fr
The DGCCRF website: https://www.economie.gouv.fr/dgccrf
You can also consult the European Commission’s appeals: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
We bring to your attention the existence of the European authority, called to pronounce by binding decisions on disputes concerning cross-border processing activities, thus guaranteeing a uniform application of EU rules and avoiding that different answers are given to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr
15. Applicable law
The present conditions of sale are subject to French and European law.